you're all booked in.

I want to give you a big, warm welcome and tell you I am so excited to begin working on our project! We’re about to create something meaningful and beautiful for your business.


Strategic and SUSTAINABLE website design will help your business GROW by attracting and connecting with your target audience, resulting in more loyal customers.


So...let's get started!

In order to give you my best work I’m going to need a little help from you. This page will tell you exactly what I need you to do before we begin working together and provide you with a few tips and tricks to help you help ME provide my best work for you.

The Process

Our Project Process


Project Management Tools


We will be using several tools to keep your project organized and make sure the website design process goes as smoothly as possible!

Getting Started


We will walk you through step-by-step all of the things that need to be gathered and prepared before we begin on your website.



We may be in different Time Zones so you can view my working hours as well as the days you can schedule the strategy calls and clarity calls.

Timelines y Feedback.


In order for us to optimize our time together I’ve implemented a strategy that will allow us to work in an organized and sustainable way.



You'll find answers to most of our common asked questions, but if you feel like you are unclear about anything else feel free to let us know.


What's Next?


Check out the next steps you will be taking in your project. Once completed, we're all set to begin on this amazing creative journey together.


Other tools that we will be using.

Say bye to lost files and emails in your Inbox.



Now that you’re booked in my schedule, we’ll stop using email to have our conversation and we’ll start using my project management tool, Asana.

A project management tool is a secure space online where we have conversations, share files, set reminders, and create to-do lists.

Whereas files often get lost when I’m managing projects through email, nothing gets lost or forgotten in Asana. It’s the simplest way to keep your project organized and make sure it goes as smoothly as possible!

Don’t worry – you won’t need to pay for this tool and it’s not hard to use.

Click here to watch the 3-minute tutorial video below on how to use it.

My go-to client management system. This is your client portal, where you’ll be able to review your contract, pay your invoices and fill-out forms during the project.

google meet

We’ll use Google Meet for all our consultation calls. Google Meet is great because it allows us to see each other (almost like a real coffee date!) and I can share my screen if needed.

google drive

I use it to store all my project files. At the end of the project, I’ll send you a link to download your files and store them in a safe place as the link is only available for 30 days after project end.

Here’s what I need to get the project started.



This form will help me understand your goals and needs for this project! It will also help you understand how we will structure the website and will give you an insight of how you can write your content (tone, message, purpose), and what sort of imagery you might need. You will find this in your ‘Pre-work’ task in Asana, to which you will get access to.

On Pinterest, I will create and fill a private board with inspiration for your design. I’ll send you the link to our board so you can start pinning your ideas too.

If Pinterest isn’t your thing, don’t worry. You can search Google for images that resonate with the way you want your brand to feel and simply upload them to the ‘Pinterest’ task inside our Asana project. Watch the video above to see how to do this.

03. Book your strategy session

Use this link to book your web design strategy session. Plan for the call to be around 1 hour. This is the first step in the design process, and will build the solid foundation for your website and a clear direction to move forward with. Be sure to book this call for your project start date, the first Monday of your design weeks!



Chances are you are not a copywriter, and while you know your business/ product/ service inside out, writing may not be your strong suit OR you just don’t have the time to be writing out your website content line by line. That’s where my Content Guide will come in handy! It helps you plan your website content and can either be used as the foundations of writing your website content or is a great starting point to send to a copywriter if you do not have the time/skillset to write your own.


I only work with one or two clients at once to ensure speedy communication, however please be mindful that we may be in different timezones when expecting a reply from me.

My Work Hours

M - F, 10am to 4pm (GMT+1)

Strategy Call Days


I will never expect you to work or answer emails on a weekend or holiday, and even if I reply to you on a working day in my timezone, you can answer the next business day in your timezone.

30 mins Clarity Call Days

Tuesdays and Thursdays


Timeliness from both of us will help us get your project complete so you can move on to the next exciting task on your to-do list and I can cheer you on.

Be Specific

Vague or contradicting feedback can create confusion and set us back, therefore try to be as specific as possible when providing feedback. Focus on one element at a time and try to explain why you like/dislike something and provide a suggestion on how I could improve it.


Keep Your Client in Mind

This project is of course very close to your heart but it’s important to always keep your target audience top of mind.

Be Organized

Try and use bullet points to break up your feedback. Use headeras to organize your feedback.

Gather Your Feedback

If you have team members that would like to add their feedback, I kindly ask that you GATHER THE FEEDBACK INTO ONE MESSAGE. This stops everyone from getting confused and keeps the project organized

Read Over Your Feedback

Make sure it’s clear and check that you’ve answered any questions I may have asked.
Post your feedback as a comment on the relevant Asana discussion instead of emailing me directly. Back and forth emails can get tiring but communicating in Asana is a breeze.

At different stages throughout the project, you may be asked to provide feedback on design concepts, layouts, images etc. Providing feedback can be hard, but it’s important to make it constructive to ensure the project can move forward smoothly.

To help keep your project on track to finishing on time, please provide feedback on your designs within one business day for the short projects and for longer projects within three business days of receiving them.

Yes! Please view payment policy outlined in our signed contract. Also, if any of your payments are late, I can put your project on hold as per our signed contract.

06. FAQs


I am not a qualified legal professional therefore I do not provide all the legal policies. However, I can point you in the direction of online services that do offer or sell updated legal policies. Once you have them, I would be more than happy to include them for you in your website.

I also suggest that you have your lawyer check your site to ensure it is compliant with the policies of your country.

Not yet. It takes time and good search engine optimization (SEO) to achieve this. However, your site will be optimized for search engines and over time could get on the first page of Google for search terms related to your business.

For information on fees for a full SEO study and optimization please let me know and can get a separate quote for you.


As mentioned in the contract you have signed, if I do not have access to your texts and images for your website, I will continue with your project using dummy text and images of mine. If you need to change the date of your project, you will need to notify me at least 30 days in advance.

Absolutely! At the end of your project, I offer a complimentary video training session to help you learn how to manage and update your own website.

good design is little design as possible.

- Dieter Rams.